Privacy Policy

This Privacy Statement explains how Kaaspro collects, uses, shares, and protects your personal data through our websites, platforms, and communications. It applies to any personal information you provide to us or that we collect through digital interactions. Personal data includes any information that can identify you directly or indirectly, such as your name, email address, phone number, IP address, and other digital identifiers.

This policy covers all interactions with Kaaspro's digital services, including our main website, client portals, marketing communications, and any other platforms we operate. It also applies to information we collect offline during business meetings, events, or through other direct communications. Please note that this policy does not cover third-party websites or services that may be linked from our platforms, which have their own privacy policies.

We collect personal information that you provide directly to us, such as your name, email address, phone number, job title, company name, postal address, and any other information you choose to share when filling out contact forms, subscribing to our newsletters, requesting quotes, or communicating with our team. We also collect information during business meetings, events, or phone conversations where you voluntarily share details about your projects or business needs.

Our website automatically collects technical information about your device and browsing behavior, including IP address, browser type and version, operating system, device identifiers, page views, time spent on pages, click patterns, and referral URLs. We use cookies and similar tracking technologies to collect this data, which helps us understand how visitors interact with our site and improve the user experience.

We may also receive information about you from third-party sources, such as business partners, social media platforms, industry directories, or public databases. This information may include professional details, company information, or publicly available business contact information. We combine this data with information we collect directly from you to provide better services and maintain accurate records.

We use your personal information primarily to provide and improve our services, respond to your inquiries, and maintain our business relationship with you. This includes processing service requests, managing project communications, providing technical support, and delivering the digital solutions you've requested. We also use your information to customize our services based on your specific needs and preferences, ensuring that our technology solutions align with your business objectives.

For marketing and communication purposes, we may use your contact information to send you relevant industry insights, service updates, newsletters, and promotional materials about our technology solutions. We always provide clear opt-out options in our communications, and you can unsubscribe from marketing emails at any time. We may also use your information to invite you to webinars, events, or other educational content that may be relevant to your industry or interests.

We use aggregated and anonymized data to analyze website performance, user behavior patterns, and service effectiveness to continuously improve our digital platforms and user experience. Additionally, we may use your information to comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights and the rights of our users. In some cases, we may use your information for internal business purposes such as auditing, data analysis, and research to enhance our service offerings.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted service providers and business partners who assist us in delivering our services, such as cloud hosting providers, payment processors, email service providers, and technology vendors. These third parties are contractually obligated to protect your information and use it only for the specific purposes we've authorized, under strict data protection agreements that ensure the same level of privacy protection we provide.

We may disclose your personal information when required by law, such as in response to legal processes, court orders, or government requests. We may also share information to protect our rights, property, or safety, or that of our users or the public, including fraud prevention and security incident response. In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction, but we will notify you of any such change in ownership or control of your personal information.

Depending on your location and applicable privacy laws, you may have various rights regarding your personal information. These may include the right to access the personal information we hold about you, request corrections to inaccurate or incomplete data, and obtain a copy of your information in a portable format. You also have the right to request that we delete your personal information, subject to certain legal and business requirements, and to restrict or object to certain processing activities.

You can withdraw your consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. If you have provided consent for specific data processing activities, you generally have the right to withdraw that consent, though this won't affect the lawfulness of processing based on consent before its withdrawal. You also have the right to lodge a complaint with the appropriate data protection authority if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within the timeframe required by applicable law, typically within 30 days. We may need to verify your identity before processing your request to ensure the security of your personal information. Some rights may be subject to limitations or exceptions under applicable laws, and we will inform you of any such limitations when responding to your request.

We implement comprehensive technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes encryption of data both in transit and at rest, secure network protocols, access controls, and regular security assessments. We use industry-standard security technologies and maintain secure data centers with physical access restrictions, environmental controls, and monitoring systems to ensure the integrity and confidentiality of your information.

Our employees and contractors with access to personal information are bound by confidentiality agreements and receive regular training on data protection and security best practices. We regularly review and update our security policies, conduct vulnerability assessments, and implement appropriate incident response procedures. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to take precautions to protect your personal information, such as using strong passwords and keeping your login credentials confidential.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing our services, maintaining our business relationship, and complying with legal obligations. The retention period depends on the type of information and the specific purpose for which it's processed. For example, we may retain contact information for active clients throughout the duration of our business relationship, while marketing communication preferences are kept until you opt out or we no longer have a legitimate business need.

When determining retention periods, we consider factors such as the nature of the data, the purposes for processing, applicable legal requirements, and our legitimate business interests. Once the retention period expires, we securely delete or anonymize your personal information, unless we're required to retain it longer by law or for litigation purposes. We regularly review our data retention practices and have implemented automated processes where appropriate to ensure timely deletion of personal information that's no longer needed.

Kaaspro operates globally and may transfer your personal information to countries outside your jurisdiction for processing and storage. When we transfer personal information across borders, we ensure that adequate protection is in place as required by applicable privacy laws. We implement appropriate safeguards such as Standard Contractual Clauses approved by relevant authorities, adequacy decisions, or other legally recognized transfer mechanisms to protect your personal information during international transfers.

We work with service providers and partners in various countries to deliver our services effectively. Before engaging with international service providers, we conduct due diligence to ensure they can provide appropriate levels of data protection and enter into binding agreements that require them to protect your personal information according to applicable standards. If you are located in a jurisdiction with specific requirements for international data transfers, we will comply with those requirements and inform you of any relevant transfers and the safeguards in place.

If you have any questions about this Privacy Policy, concerns about how we handle your personal information, or wish to exercise your privacy rights, please contact us at [email protected]. Our privacy team is available to assist you with any inquiries related to data protection, privacy practices, or your rights under applicable privacy laws. We strive to respond to all privacy-related inquiries promptly and will work with you to address any concerns you may have.

You can also reach us through our website at www.kaaspro.com, where you can find additional resources and contact information. For urgent privacy matters or data breach notifications, please clearly indicate the nature of your inquiry in your communication. We appreciate your trust in our services and are committed to maintaining the highest standards of privacy protection. Your feedback helps us continuously improve our privacy practices and ensure we meet your expectations for data protection.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes to this policy, we will notify you through appropriate means, such as posting a notice on our website, sending an email to registered users, or through other communication methods. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information and your privacy rights.